Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 17:30
Friday 08:00 - 17:00
Receptionists available to take calls from 7:30am on each workday.
We have a nurse available via phone 24 hours a day for medical advice.
At Mission Bay Doctors we have easy, convenient off street Parking and have good wheelchair access. If you need assistance, please let us know at the time of making your appointment.
Mission Bay Doctors loves technology, we have partnered with Vensa, Connectmed and Medtech to offer our patients a comprehensive online experience. Book online 24 hours a day, get access to your results and have the very best medical recalls systems with us.
We all at Mission Bay Doctors take looking after you seriously; we aim to provide everyone with up to date personalised healthcare.
Like most doctors we are often busy but we always strive to keep to time, sometimes this doesn't go as planned and we apologise if we're running late. To keep you informed we try to contact you if we are very delayed but if you are on a tight timeframe it's great to call and check.
A standard 15 minute appointment can be made anytime online or by calling reception on (09) 521 1120. You will need to call if you need a longer appointment (for example, if you have several issues you would like to discuss) and please let the receptionist know at the time of booking.
We spend many hours each week making sure we let you know the tests that are coming up to help keep you well.
Our recent customer survey showed 92% of our clients were 'very satisfied' with our service.
Get your healthcare online with us conveniently 24 hours a day.
We work hard to put together information to help keep you and your family healthy.
Dr Frances McClure has been working as a GP at Mission Bay Doctors since 1989 and is a Fellow of the Royal NZ College of General Practice. "I love the ongoing nature of primary care from young families to older people. For light relief I like cutting out skin lesions. I work one day a week in medicines safety – check out www.saferx.co.nz. My GP husband and I have 5 children and plant trees & veges at Great Barrier Island. I love making and eating food but luckily I enjoy walking as well."
Dr Jamie Shepherd is one of the owners of Mission Bay Doctors. Canadian born, grew up in Brisbane and trained at Otago University. "I spent 5 years in London training under the Royal College of Surgeons in emergency medicine and after returning to NZ I completed my fellowship in general practice. I am married with 3 awesome children aged 8, 6 and 4. A Royal college educator and examiner I also have a special interest in families, injury management and skin medicine"
Blenheim born, educated in Wellington and a graduate of Auckland University School of Medicine, Dr Caroline Wang has been a GP for over 20 years. "Initially drawn to hospital medicine, I now happily combine my GP career with marriage to a paediatrician and raising a family. Having worked in Brisbane and in different areas of Auckland, I have been with Mission Bay Doctors since 2007. My special interests are women's and child health and travel medicine and I love caring for families across the generations."
Dr Rob Wallace joined Mission Bay Doctors in 2000. Rob grew up in St Heliers, trained at Auckland University and in Oxford, UK. He has postgraduate qualifications in Medical Informatics and also works at Auckland Hospital as a GP Liaison. Rob is married to Mary, a fertility specialist, and has two children at University. Rob's medical interests include children, men and older people's health. Rob is a big sports fan and plays tennis for Mission Bay when he is not dog-walking or listening to vinyl records.
Dr Ranche Johnson has been working at Mission Bay Doctors since 2004. Ranche grew up in Meadowbank, and trained at Auckland University and Middlemore Hospital. She spent 2 years in Papua New Guinea doing general practice (and treating malaria and delivering babies), and then 2 years in the UK where she gained a Diploma in Child Health. Back in New Zealand she qualified in General Practice while working in South Auckland. She is married with 4 children, aged 7-17.
Dr Mila Hill was born in NZ trained at Otago University. "I Spent 2 years training generally at Auckland Hospital. After this I went overseas and trained in General practice in Canada, then practised in the United states then back to NZ and have been in General Practice ever since."
What can you expect from your CORNERSTONE accredited practice?
We are a Cornerstone accredited practice, the highest level of accreditation, signifying our commitment to continuous quality improvement and best possible care for patients by exceeding legal/safety standards and essential standards as set by a multidisciplinary development team.
Blanche Mclean, via Google
"If you are looking for a thorough doctor than I absolutely recommend this practice. I owe them my life for being so diligent and the follow up is impeccable."
Pamela Hutchinson, via Google
"Lovely surgery. All the doctors are really friendly, pleasant , professional."
|Enrolled Patients||NZ Resident Casual Patient|
|Children 0 - 12||FREE !||FREE !|
|13 - 17 Years||$34||$70|
|18 - 24 Years||$44||$80|
|25 - 44 Years||$54||$90|
|45 - 64 Years||$56||$90|
|0 - 12||FREE||FREE|
|13 - 17 Years||$34||$34|
|18 - 24||$44||$44|
|25 - 64||$52||$52|
|Dressing and Materials||$10 Minimum||$10 Minimum|
|Under 13 Prescriptions - Collected||$10|
|Under 13 Prescriptions - Faxed & Posted||$12.50|
|Prescriptions - Collected||$20|
|Prescriptions - Faxed & Posted||$25|
|Prescriptions - Urgent||Add $5|
|Single Mole or Cyst Removal||from $380|
|Complex Mole or Cyst Removal||$300 -$500|
|ECG - Electrocardiograph||$55|
|Nurse Blood Pressure Check||$15|
|Sickness, Travel and other forms||from $20|
We are a member of the Procare Primary Health Organisation which means that we receive any government funding available for you on an annual basis (rather than a "per visit" basis). For patients who are enrolled with us, we ask that you try to obtain your health care from us, except after hours. The system encourages this partnership (and provides cheaper doctor and prescription fees for you here.) Some of the information you give us is sent usually without identifiers (securely) to funding agencies; details of what and to whom are available.
Frances McClure, Jamie Shepherd, Rob Wallace, Ranche Johnson, Mila Hill and Caroline Wang are all Fellows of the Royal New Zealand College of General Practitioners. They combine their medical practices with family commitments as well as other medical commitments, and therefore work part time. This means you may need to see a different doctor sometimes though we try to accommodate your wishes.
We are fortunate to have Judith Moyne, Vanessa Harford and Natalie Thomas as our nurses. They are the first port of call for any medical problems you wish to discuss on the phone as the doctors can’t be available for phone calls from patients when consulting.
All the nurses are excellent at assessing and advising on health problems and knowing when a doctor’s appointment will be necessary. Sometimes our recall nurse may send you reminders. We try to limit these reminders to problems that really need follow up or checks shown to keep people well so if you get one, please try and act on it, or phone if you think the test has already been done.
The nurses can deal with many things that do not require a doctor’s appointment. These include such things as dressing changes, suture removal, blood pressure checks, ear checks including tympanograms for glue ear, and liquid nitrogen use. It is best to book to see them as they are often very busy. There is a list of the costs for these services at reception.
Repeat prescription and referral requests can be made to email@example.com
Request an enrolment form - our government requires these to be signed and either scanned and emailed or dropped before we can enrol you in our practice. Contact the practice manager on 09 521 1120 or email firstname.lastname@example.org
Cathy, Vanessa, Melissa and Susan are the first port of call for appointments and queries but for clinical problems will usually refer you on to the nurses.
Our practice manager, Angela, works flexible hours but is usually available on Tuesday, Thursday and Fridays 8.30am to 3.00pm or a message can be left for her to call. She is a good person to contact about account problems. You can also email her email@example.com
If you have any problems with our fees or queries please feel free to discuss them with your doctor or the practice manager. We do not have an account fee for the first 3 months but beyond this, overdue accounts may be referred to a debt collection agency for recovery of costs from you. We accept major credit cards which you can also use for telephone payments. Should you wish to pay your accounts online our bank account details are: 12-3073-0108243-00. Please let us know if you are having difficulty meeting these costs, as there are ways we can help with this.
We are grateful to hear your complaints or suggestions. If you are unhappy with the way something has been handled, or treatment you have received then we encourage you to discuss it with a doctor or the practice manager. If you find it difficult to bring it up in person please write it down and send it to us. If you mark the envelope “personal” it will be opened only by the addressee. We will try to reply to you promptly.