Monday 08:00 - 18:00
Tuesday 08:00 - 18:00
Wednesday 08:00 - 18:00
Thursday 08:00 - 17:30
Friday 08:00 - 17:00
Receptionists available to take calls from 7:30am on each workday.
We have a nurse available via phone 24 hours a day for medical advice.
At Mission Bay Doctors we have easy, convenient off street Parking and have good wheelchair access. If you need assistance, please let us know at the time of making your appointment.
Mission Bay Doctors loves technology, we have partnered with Indici to offer our patients a comprehensive online experience. Book online 24 hours a day, get access to your results and have the very best medical recalls systems with us.
We all at Mission Bay Doctors take looking after you seriously; we aim to provide everyone with up to date personalised healthcare.
Like most doctors we are often busy but we always strive to keep to time, sometimes this doesn't go as planned and we apologise if we're running late. To keep you informed we try to contact you if we are very delayed but if you are on a tight timeframe it's great to call and check.
A standard 15 minute appointment can be made anytime online or by calling reception on (09) 521 1120. You will need to call if you need a longer appointment (for example, if you have several issues you would like to discuss) and please let the receptionist know at the time of booking.
We spend many hours each week making sure we let you know the tests that are coming up to help keep you well.
Our recent customer survey showed 92% of our clients were 'very satisfied' with our service.
Get your healthcare online with us conveniently 24 hours a day.
We work hard to put together information to help keep you and your family healthy.
The Mediterranean Diet - Proven to reduce heart attack and stroke risk by up to 30% in high risk individuals
Cholesterol ... What is it, and how to keep it controlled.
HbA1c - The way we now look at sugars and diabetes.
Exercise - Reduces all causes of mortality (dying) by 30% and more ...
Originally from rural Waikato, Vicki has celebrated two university graduations. A science and commerce degree led to 10 years of working in Public Health. This experience inspired Vicki to study medicine. After finishing her second degree, she completed a Diploma of Paediatrics and is currently working on her Masters of Public Health qualification, focussing on meningococcal disease. Vicki also works at the Goodfellow Unit, Auckland’s leading provider of General Practitioner education. Vicki is married and lives locally. She enjoys running, reading, and learning new dance moves from her two daughters.
Dr Jamie Shepherd is one of the owners of Mission Bay Doctors. Canadian born, grew up in Brisbane and trained at Otago University. "I spent 5 years in London training under the Royal College of Surgeons in emergency medicine and after returning to NZ I completed my fellowship in general practice. I am married with 3 awesome children aged 8, 6 and 4. A Royal college educator and examiner I also have a special interest in families, injury management and skin medicine"
Dr Josie Rishworth grew up in Auckland and has completed two bachelor degrees in Science and Medicine as well as post graduate study in Paediatrics and Women's Health. Getting to know a patient’s story and placing illness within a whole person context is what she loves about general practice. Josie returns to Auckland to be closer to family and is looking forward to working with the Mission Bay families and whānau. In her spare time she enjoys snow sports, learning Italian and is keen to improve her Te Reo with classes here in Tāmaki.
I absolutely love General Practice, particularly the continuity of care that comes with looking after several generations of a family. My special interests are children’s and women’s health. I speak fluent Mandarin and conversational Cantonese. My husband and I recently became first-time parents, and I’m loving motherhood! When I’m not busy with our highly active 10-month-old son, I enjoy trying different restaurants, watching sports, travelling, and spending time with friends and family. We have recently moved into the local area and I’m very excited to be working at Mission Bay Doctors. I look forward to meeting you all.
|Enrolled Patients||NZ Resident Casual Patient|
|Standard Medical Consultations|
|Children 0 - 13||FREE !||FREE !|
|14 - 17 Years||$33.90||$80|
|18 - 24 Years||$50||$85|
|0 - 13||FREE||FREE|
|14 - 17 Years||$33.9||$37|
|18 - 24||$50||$50|
|Dressing and Materials||$10 Minimum||$10 Minimum|
|Community Services Card Holders (CSC)|
|0 - 13||FREE||FREE|
|14 - 17 Years||$13||N/A|
|Drivers Licence Medical||$80|
|Under 13 Prescriptions - Collected||$12.5|
|Under 13 Prescriptions - Faxed & Posted||$12.5|
|Prescriptions - Collected||$25|
|Prescriptions - Urgent||$30|
|Punch Biopsy||from $250|
|Single Mole or Cyst Removal||from $420|
|Complex Mole or Cyst Removal||$420 -$500|
|Liquid Nitrogen||from $25|
|ECG - Electrocardiograph||$60|
|Nurse Blood Pressure Check||$25|
|Sickness, Travel and other forms||from $30|
|* subject to change, fees displayed at front desk|
We are a member of the Procare Primary Health Organisation which means that we receive any government funding available for you on an annual basis (rather than a "per visit" basis). For patients who are enrolled with us, we ask that you try to obtain your health care from us, except after hours. The system encourages this partnership (and provides cheaper doctor and prescription fees for you here.) Some of the information you give us is sent usually without identifiers (securely) to funding agencies; details of what and to whom are available.
Jamie Shepherd, Vicki Mount, Josie Rishworth and Sarah Heng are all Members or Fellows of the Royal New Zealand College of General Practitioners or in training. They combine their medical practices with family commitments as well as other medical commitments, and therefore work part time. This means you may need to see a different doctor sometimes though we try to accommodate your wishes.
We are fortunate to have Jen Ropati, Vanessa Harford, Natalie Thomas and Sonya Sapir as our nurses. They are the first port of call for any medical problems you wish to discuss on the phone as the doctors can’t be available for phone calls from patients when consulting.
All the nurses are excellent at assessing and advising on health problems and knowing when a doctor’s appointment will be necessary. Sometimes our recall nurse may send you reminders. We try to limit these reminders to problems that really need follow up or checks shown to keep people well so if you get one, please try and act on it, or phone if you think the test has already been done.
The nurses can deal with many things that do not require a doctor’s appointment. These include such things as dressing changes, suture removal, blood pressure checks, ear checks including tympanograms for glue ear, and liquid nitrogen use. It is best to book to see them as they are often very busy. There is a list of the costs for these services at reception.
Repeat prescription and referral requests can be made to email@example.com
Request an enrolment form - our government requires these to be signed and either scanned and emailed or dropped in before we can enrol you in our practice. Contact the practice manager on 09 521 1120 or email firstname.lastname@example.org
This enrolment guide contains all the information regarding health information and privacy regarding our practice
Susan, Maura, Andrea and Hilary are the first port of call for appointments and queries but for clinical problems will usually refer you on to the nurses.
Our administrator, Andrea, works Tuesday to Friday 8.00am to 1.00pm and can be contacted regarding enrolments and account problems. You can email her at email@example.com Our practice manager, Angela, works flexible hours but is usually available on Tuesday to Friday 9.00am to 2.30pm or a message can be left for her to call. She is a good person to contact about complaints and feedback. You can also email her at firstname.lastname@example.org
If you have any problems with our fees or queries please feel free to discuss them with your doctor or the practice manager. We do not have an account fee for the first 3 months but beyond this, overdue accounts may be referred to a debt collection agency for recovery of costs from you. We accept major credit cards which you can also use for telephone payments. Should you wish to pay your accounts online our bank account details are: 12-3073-0108243-00. Please let us know if you are having difficulty meeting these costs, as there are ways we can help with this.
We are grateful to hear your complaints or suggestions. If you are unhappy with the way something has been handled, or treatment you have received then we encourage you to discuss it with a doctor or the practice manager. If you find it difficult to bring it up in person please write it down and send it to us. If you mark the envelope “personal” it will be opened only by the addressee. We will try to reply to you promptly.